Neighbors Credit Union

Collections Clerk

Job Locations US-MO-St. Louis
Posted Date 1 month ago(9/8/2021 2:11 PM)
Job ID
# of Openings


Are you looking for a full-time opportunity where you can work independently and utilize your multitasking skills to support the administrative functions and integral processes of the organization? As a Collections Clerk you will provide a high level of service to help support our credit union.

Who you are:
Experienced, motivated and self-directed. You thrive in a detail orientated, fast-paced environment that provides clerical support to the entire team at Neighbors Credit Union.

Who we are:
Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St. Louis. Here our employees have a simple purpose: to provide awesome member experiences. At Neighbors Credit Union, you will be part of a team that always puts people before profits.

Our Mission:
Providing awesome member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.


  • Assist with telephone volume and completing payment forms for loan payments received by telephone
  • Post daily telephone payments to member accounts
  • Document, analyze and respond to Credit disputes received electronically and by mail. Correct member credit bureaus and XP payment histories when warranted. 
  • Compile, document and respond to Bankruptcy notifications and correspondence received electronically and by mail. File electronic proof of claim. Primary contact with our Bankruptcy attorney.
  • Manage the administrative repossession process assuring vehicles are sold on a timely basis to and we are adhering to all consumer repossession laws. Documenting and sending required Consumer disclosures and notifications required by law. Submitting repossession vendor invoices for timely payments. Analyzing auction condition reports to determine if insurance claims need to be filed.  Ordering refunds of dealer and lender add ons to sales contracts when refunds are possible. Ordering repossession titles on a timely basis.  Direct contact with our auto auction partners. 
  • Document and administer the process of assuring loan cancellation refunds, insurance and auction proceeds are posted timely and accurately.
  • File Damage Claims through ESA’s website when necessary. Provide timely follow up to assure the process is completed on a timely basis.
  • File Skip Claims thru ESA’s website when eligible and collateral has not been recovered on a timely basis. Follow up to assure we are receiving proceeds timely.
  • File ESA premium refunds when accounts are eligible, to reduce losses to the credit union.
  • Document, research, analyze and respond to consumers regarding payment history disputes.
  • Scan any documentation required for the above responsibilities to Nautilus.
  • Perform other duties for the Collection Department as needed.



  • Two years collection experience in a credit union or financial institution

Education and Experience:

  • High school diploma or equivalent, college degree or equivalent preferred


  • Knowledge of collection policies and procedures of Auto Loans, Unsecured Loans, Lines of Credit, Mortgage Loans and Credit Cards 
  • Knowledge of FDCPA, TCPA and other Consumer Finance Laws
  • Knowledge of Repossession procedures for Missouri and Illinois a plus
  • Knowledge of Deposit accounts and Overdraft Protection


  • Must be able to multitask and solve problems effectively in a high volume environment.
  • Excellent documentations skills in updating accounts on multiple systems.
  • Strong work ethic, tenacity and persistence.
  • Excellent communication and listening skills
  • Highly detail oriented

Hourly Salary Range:  $16.11 / Hr. - $20.14 / Hr.

This position is full-time! You will be eligible for benefits including medical, dental, life insurance, disability insurance, flexible spending accounts, and a 401(k) plan with matching contributions.

We also have excellent opportunities for professional development!




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed