Neighbors Credit Union

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Consumer Loan Representative

Consumer Loan Representative

Job ID 
# of Openings 
Job Locations 
US-MO-St. Louis
Posted Date 

More information about this job


Are you looking for an opportunity in lending utilizing your experience with negotiating, processing, and closing consumer loans?  As a Consumer Loan Processor, you will use your multitasking skills to provide awesome customer service to our members while maintaining a high degree of professionalism.


Who you are:

You thrive in a detail orientated, fast-paced environment that is dedicated to helping members meet their financial needs with our loan solutions.


Who we are:

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St. Louis. Here our employees have a simple purpose: to provide awesome member experiences. At Neighbors Credit Union, you will be part of a team that always puts people before profits.


Our Mission:

Providing awesome member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.


  • Handle member/non-member consumer lending requests/questions
  • Process all consumer loan types and applications
  • Prepare closing documentation and close consumer loans
  • Maintain accurate documentation necessary for all consumer loan types
  • Ensure monthly consumer loan reports are completed
  • Assist members with all consumer loan requests and concerns (servicing and originations)
  • Assist other employees with consumer loan information as necessary
  • Recommend changes to lending procedures to management to ensure an efficient, well-organized operation is maintained
  • Must have a good understanding of lending terms/definitions and the ability to apply them to various consumer loan scenarios
  • Keep all member and credit union business strictly confidential
  • Perform other duties as assigned


Expectations –

  • Provides members with good service through prompt decisions on loan applications
  • Recommends additional products for appropriate loan applications
  • Provides outstanding service to our members
  • Provides outstanding service and support to MSR’s.


Experience -

  • At least two years prior work experience within a credit union or financial institution preferred
  • At least one to two years consumer loan processing experience required
  • Experience in loan interviewing required


Education -

  • High School diploma or equivalent


Knowledge, Skills, and Abilities -

  • Computer skills and knowledge of relevant application software use
  • Detail-oriented
  • Lending knowledge/terminology required
  • Ability to multi-task in a fast paced environment
  • Ability to meet crucial deadlines
  • Ability to communicate, work, and interact with others
  • Ability to work both independently and in a team environment as the situation requires
  • Ability to problem solve and apply solutions/conclusions to various aspects of the position
  • Ability to positively adapt to changes that are inevitable within the department