Neighbors Credit Union

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Member Service Representative

Member Service Representative

Job ID 
# of Openings 
Job Locations 
US-MO-St. Louis
Posted Date 
Customer Service/Support

More information about this job


Neighbors Credit Union is seeking a Member Service Representative.  If you have experience in customer service and enjoy delivering great service – then you are what we are looking for!

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution. Here our employees have a simple purpose: to provide awesome member experiences!

At Neighbors Credit Union, you will be part of a team that always puts people before profits.

The salary range for this position is $12.47 to $15.50 per hour.



The primary responsibility of this role is to assist members by offering credit union products or services to ensure the member’s financial success. Establishes relationships with members and potential members to achieve sales and service goals as well as provide quality member service.


As a successful Member Service Representative you will:

  • Build trusting relationships with our members
  • Uncover member needs and match the right product
  • Create a positive experience with every member contact
  • Share expert product knowledge and educate customers on use
  • Investigate sales opportunities in person and by phone
  • Earn incentive pay for the added value you bring to the organization
  • Be recognized for your “extra mile” efforts



  • Minimum of three years experience in the lending or member services area of a credit union or other financial institution preferred.
  • Ability to communicate well with associates and members, both verbal and written.
  • Courtesy, tact and diplomacy are essential elements of the job.


Total compensation includes competitive base pay, monthly incentives, medical, dental, life insurance, 401(k) with matching contributions, paid vacation time, paid sick time, paid personal time and paid holidays.