Neighbors Credit Union

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Learning and Development Specialist

Learning and Development Specialist

Job ID 
# of Openings 
Job Locations 
US-MO-St. Louis
Posted Date 
Human Resources

More information about this job


Are you looking for a learning and development position where you can help employees reach their full potential?  Do you enjoy using the latest tools and resources to design and deliver instructor-led classroom training programs?


Who you are:

As the Learning and Development Specialist at Neighbors Credit Union you will increase the knowledge and performance level of our employees through the design and delivery of awesome training and development programs. 


Who we are:

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St. Louis. Here our employees have a simple purpose: to provide awesome member experiences. At Neighbors Credit Union, you will be part of a team that always puts people before profits.


Our Mission:

Providing awesome member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.


As a successful Learning and Development Specialist you will:

  • Welcome our new employees and deliver their initial training, including compliance, regulations, and the Credit Union Difference.
  • Identify learning needs throughout the credit union and design training activities, materials, procedures and job aids to address those needs.
  • Provide feedback to learners and ongoing support to branch staff on training issues (such as teller outages, returned checks, and fraud).
  • Administer our Career Pathing employee development program.
  • Establish and coordinate a Certified Trainer program for our Retail branches.
  • Assist in the Human Resource department as needed and available.


Job Requirements:

  • Minimum 2 years of experience in designing and presenting training programs required.
  • Two years of experience in a financial institution required.
  • Associate’s degree or equivalent work or educational experience.  Bachelor degree preferred.
  • CPLP certification desired.
  • Knowledge of adult learning principles, learning theories, instructional methodolgies, and current training and development industry trends.
  • Ability to increase the knowledge level of class participants through creative, innovative, effective and engaging course delivery.
  • Excellent written and verbal communication skills.
  • Strong technical aptitude including use of Word, Excel, PowerPoint and Sharepoint.
  • Must be a team player, willing to do whatever it takes to provide an awesome learning experience for our employees.
  • Knowledge of financial institution products and services, operations, lending, and regulations strongly preferred.
  • The Learning and Development Specialist will have a home base office at our South County branch, and will train regularly at our Downtown branch located in the US Post Office.


  • This position is full-time! You will be eligible for benefits including medical, dental, life insurance, disability insurance, flexible spending accounts, and a 401(k) plan with matching contributions.
  • At Neighbors, we believe hard work should be rewarded. Your compensation will include the opportunity for an annual incentive. 
  • We have excellent opportunities for career advancement and professional development.