Neighbors Credit Union

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Member Solutions Representative

Member Solutions Representative

Job ID 
# of Openings 
Job Locations 
US-MO-St. Louis
Posted Date 

More information about this job


Are you a problem solver looking for a position where you can tailor financial solutions that are for the best interests of the organization and customer? Are you a dedicated person who enjoys working in a fast paced environment?


Who you are:

Experienced working in a collections department and enjoys working with members to improve their financial situation.


Who we are:

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St. Louis. Here our employees have a simple purpose: to provide awesome member experiences. At Neighbors Credit Union, you will be part of a team that always puts people before profits.


Our Mission:

Providing awesome member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.


  • Minimize delinquency and loan loss for the Credit Union’s Loan Portfolio
  • Accountable for reducing delinquency for assigned accounts
  • Assist in handling member inquiries and complaints calls, letters and emails
  • Ability to make 100 calls per day and speak for long periods of time in a fast paced goal-oriented environment
  • Negotiate repayment plans
  • Make suggestions and recommendations to offer workout solutions to delinquent members when the result is in the best interst of the Credit Union and member
  • Must keep member and credit union business strictly confidential
  • Must be willing to work evenings and Saturdays when necessary


  • Three years collection experience in a credit union or financial institution
  • High school diploma or equivalent, college degree or equivalent preferred


  • XP or Fiserv
  • Working knowledge of Temenos / Akcelerant Collection System
  • Familiarity with collections of Auto Loans, Unsecured Loans, Lines of Credit, Mortgage Loans and Credit Cards      
  • FDCPA, TCPA and other Consumer Finance Laws
  • Repossession procedures for Missouri and Illinois a plus
  • Deposit accounts and Overdraft Protection